Welcome to Kookaburra Calls. These terms and conditions outline the rules and regulations for the use of Kookaburra Calls' Website, located at www.kookaburracalls.com.au. By accessing this website, we assume you accept these terms and conditions. Do not continue to use Kookaburra Calls if you do not agree to take all of the terms and conditions stated on this page.
1. Booking and Reservation Policies
All bookings for tours, workshops, and eco-lodge accommodation are subject to availability and confirmation. A deposit may be required to secure your booking. Full payment is generally required prior to the commencement of the service. Specific payment schedules will be provided at the time of booking.
- Tour Bookings: Bookings for guided tours and workshops are confirmed upon receipt of a deposit or full payment as specified during the reservation process.
- Eco-Lodge Accommodation: Reservations for our eco-lodge require advance booking and adherence to check-in/check-out times.
- Confirmation: All bookings are considered confirmed only when you receive a written confirmation from Kookaburra Calls.
2. Cancellation and Refund Policy
Cancellations must be submitted in writing via email to [email protected]. Our cancellation policy varies depending on the type of service booked and the notice period given. Please refer to the specific cancellation terms provided at the time of booking.
- Tours & Workshops:
- Cancellations made more than 30 days prior to the event may receive a full refund, minus an administrative fee.
- Cancellations made between 15 and 29 days prior will incur a 50% cancellation fee.
- Cancellations made less than 14 days prior to the event are non-refundable.
- Eco-Lodge Stays:
- Cancellations made more than 60 days prior may receive a full refund.
- Cancellations made between 30 and 59 days prior will incur a 25% cancellation fee.
- Cancellations made less than 30 days prior are non-refundable.
- Extenuating Circumstances: Kookaburra Calls reserves the right to make exceptions in cases of documented emergencies or unforeseen circumstances.
3. Participant Requirements
Participants in our tours and workshops must meet certain physical capabilities for safety reasons. You must inform Kookaburra Calls of any medical conditions, allergies, or physical limitations prior to booking. We reserve the right to decline participation if we believe it poses a risk to the individual or the group.
4. Liability
Kookaburra Calls takes all reasonable care to ensure the safety and well-being of its clients. However, participating in ecotourism activities involves inherent risks. By booking with us, you agree to assume these risks and release Kookaburra Calls, its employees, and affiliates from any liability for personal injury, property damage, or loss incurred during our services, except where prohibited by law. We recommend all participants have adequate travel and medical insurance.
5. Intellectual Property
Unless otherwise stated, Kookaburra Calls and/or its licensors own the intellectual property rights for all material on Kookaburra Calls. All intellectual property rights are reserved. You may access this from Kookaburra Calls for your own personal use subject to restrictions set in these terms and conditions.
- You must not republish material from Kookaburra Calls.
- You must not sell, rent, or sub-license material from Kookaburra Calls.
- You must not reproduce, duplicate or copy material from Kookaburra Calls.
- You must not redistribute content from Kookaburra Calls.
6. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
7. Amendments to Terms
Kookaburra Calls reserves the right to amend these terms and conditions at any time. By continuing to use our website and services after any such changes, you agree to be bound by the updated terms and conditions.
For any questions regarding these Terms and Conditions, please contact us at [email protected].